Frequently Asked Questions

Where are you located?

Our head office is located in Toronto, Canada. 

How can we up to date our information about your company?

Follow us on Social Media to stay up to date on the new products! @hapubathrobes. 

You can also sign up for email updates for promotions!

Can I cancel or modify my order once place?

We strive to process and ship your order as quickly as possible! Once an order is processed, we are unable to cancel shipping costs on returns are not covered by Hapuland. Exchange requests are permitted on the same product for a different size based on stock availability.

What payment options do you offer?

We accept Visa, Mastercard and American Express Credit cards. Payments can also be made with paypal.

Do you have any possibility to work with influencers?

Yes, We are always looking to build organic relationships with adorable and creative pups who love supporting our brand. Please contact us on Social Media or send us a message if you are interested.

How can I find the right size for my pup?

We have a size guide in product page where you can find the perfect size for your pup!

Is your product machine washable?

Our product is machine washable and you can dry it in dryer machine or hanging on.